Privacy Policy
Privacy Policy
Last updated: 27 November 2025
This Privacy Policy explains how The Pink Portal Bookstore (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit thepinkportalbookstore.co.uk or make a purchase from our store.
1. Who We Are
Website: thepinkportalbookstore.co.uk
Business Name: The Pink Portal Bookstore
Email: hello@thepinkportalbookstore.co.uk
Location: Slough, United Kingdom
2. Information We Collect
2.1 Information you provide to us
- Contact details – name, email address, billing and shipping address, phone number.
- Order information – products purchased, order date, payment method (last 4 digits only, if shown), and order value.
- Account details – username, password, and any profile information you choose to add to your account.
- Messages – information you send via our contact form or email.
2.2 Information collected automatically
- Technical data – IP address, browser type, device type, operating system, and pages you visit.
- Cookies and similar technologies – small data files used to remember your preferences and help our website function properly.
We do not sell your personal data.
3. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Send order confirmations, digital downloads, and product access links.
- Respond to your messages and support requests.
- Manage your account and purchase history.
- Improve our website, products, and customer experience.
- Meet our legal, tax, and accounting obligations.
4. Payments
We use third-party payment processors (such as Stripe and PayPal) to handle payments securely. When you make a payment, your card details are processed directly by the payment provider and are not stored on our servers. These providers are responsible for how they handle your data, and you can read their own privacy policies on their websites.
5. Cookies
Our website uses cookies to:
- Keep your cart and checkout working correctly.
- Remember your preferences (for example, currency and login status).
- Help us understand how visitors use the site (basic analytics).
You can control cookies through your browser settings. If you disable cookies, some parts of the website may not function correctly (especially the cart and checkout).
6. How We Share Your Data
We may share your information with:
- Service providers – such as payment processors, email providers, hosting providers, and analytics tools, so we can operate the website and deliver your orders.
- Professional advisors – such as accountants or legal advisors, when necessary.
- Authorities – if required by law, to protect our rights, or to respond to lawful requests.
We do not sell, rent, or trade your personal data.
7. Data Retention
We keep your personal data only for as long as necessary to:
- Complete your orders and provide support.
- Maintain accurate financial and tax records.
- Resolve disputes and enforce our agreements.
Order and invoice information may be retained for several years as required by UK tax and accounting laws.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request corrections to inaccurate or incomplete data.
- Request deletion of your data, where legally possible.
- Object to or restrict certain types of processing.
- Request a copy of your data in a portable format.
To exercise any of these rights, please contact us at hello@thepinkportalbookstore.co.uk. We may need to verify your identity before fulfilling your request.
9. Children’s Privacy
Our website and products are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
10. International Transfers
Our hosting, payment providers, or other tools may process your data outside the United Kingdom. Where this occurs, we aim to ensure that appropriate safeguards are in place to protect your data in line with UK and applicable data-protection laws.
11. Security
We take reasonable technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. However, no system can be guaranteed 100% secure, and you share information with us at your own risk.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the website after changes are posted means you accept the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy, or how your data is handled, please contact us at:
Email: hello@thepinkportalbookstore.co.uk
Location: Slough, United Kingdom