Contact Us

You can reach our team directly below:

Email: hello@thepinkportalbookstore.co.uk

Response Time: 24–48 hours (Mon–Sat)

For urgent issues, please include:

• Your name
• Order number
• Email used at checkout
• Brief description of the issue

Shipping Information

UK Shipping

• Standard delivery: 3–5 working days
• Signed or special editions: 5–7 working days
• All books are shipped from the UK

International Shipping

• Available on selected items
• Delivery estimates vary by destination
• Customs fees may apply

Signed Copies & Special Editions

Signed paperbacks are fulfilled directly by our team. Please allow extra time for signing, packing, and handling.

If you ordered a signed book, you will receive:

• Order confirmation email
• Dispatch email when your book ships

Digital Downloads (PDF & ePub)

After purchase, you will receive:

• Instant download link at checkout
• A backup link sent to your email

If your link expires or you can’t access your file, email support and we will resend it.

Refunds & Returns

Physical Books

We accept returns for damaged or faulty items. To start a return, contact support with a photo of the issue.

Digital Books

Digital downloads are non-refundable unless there is a technical issue preventing access.

Order Status & Tracking

Once your order ships, you’ll receive a dispatch email with any available tracking details.

If your order has not arrived after the estimated window, please contact us.

Payments

We accept:

• Visa / Mastercard
• PayPal
• Apple Pay
• Google Pay

All payments are securely processed through trusted gateways.

FAQs

Can I buy your books through TikTok Shop?

Yes, selected titles are available on TikTok Shop.

Do you restock signed copies?

Yes, signed editions are restocked regularly.

Can I gift a digital book?

Yes. Use the recipient’s email at checkout.